Memorial Health Care System uses Citrix in order to allow external users to access internal applications and systems. Before you can utilize this technology, you will need to ensure your system meets certain requirements, and is configured properly. Below you will find detailed information on setting up your computer, if you require more assistance contact Service Desk at (419) 334-6629.

• Supported Operating Systems
• Anti-virus/Anti-spyware Requirements
• Internet Connection
• Using Citrix on a Windows PC
  • Installing the Citrix Client
  • Adding Trusted Sites
• Using Citrix on an Apple Computer
• Installing the Citrix Client
• Printing Information
  • Printing to MHCS Printers
  • Printing to Home or Physician's Office Printers
  • Supported HP Printers

1. Download the latest XenApp Web Plugin (Citrix Client) from Citrix's Download section located here.
   
2. Select "Windows (32/64 bit)" from the Select OS/Hardware drop down. 
3. Citrix updates their downloads periodically, but look for the download called Citrix Web Plug-in or Online Plug-in. 
4. After it downloads, install the application. Depending on your operating system this process may vary, however, look for windows like below and choose "Run"
   
   
5. The client is now installed, you should be able to access your applications.

To reduce the chance for problems accessing the portal sites, it is recommended you add Memorial Health Care System's web addresses to your trusted sites.

1. Open Internet Options from the Tools Menu.
2. Go to the "Security" tab.
   
3. Select "Trusted Sites", and click "Sites".
4. Enter "https://*.fremontmemorial.org" in the box and click "Add".
   
5. Click OK on both open windows to return to your browser.

1. Download the latest Citrix Client from Citrix's Download section available here.
   Choose the version appropriate for your computer. Most current Macs will use the OS X Universal Binary download.
2. After the dmg file downloads, it should automatically begin the install process, if not locate the file and install it.
3. The client is now installed, you should be able to access your applications.
4. More specific instructions with images is available here.

When connected through the portal, users will have access to the same printers that are available when they work from an MHCS office. No change or difference exists when printing to devices located on campus.

If a remote user wishes to print to a printer located off site, either at their home or office, the printer must be on the supported printers list. MHCS supports HP branded printers. Other brands, including Brother, Lexmark, Cannon, Ricoh, Xerox, may work if they use HP compatible drivers, but are not supported directly.